Terms of Service

Agreement

These terms apply to your use of this website and to the services Ironbound Plumbing & Heating provides to you. By using this site, requesting service, or agreeing to receive our text messages, you accept them.

Our services

Ironbound Plumbing & Heating provides home services in the areas listed on this site. Prices shown here are estimates; the price for your job is the one on the written estimate or invoice we give you. Scheduled appointment times are our best estimate of arrival, and we will tell you if they change.

You can reach us at 118 Ferry St, Newark, NJ 07105.

Text messaging (SMS) program

Ironbound Plumbing & Heating sends text messages only about the work you have asked us to do: a booking confirmation when you book, a reminder before your appointment, a notice if it is rescheduled or cancelled, on-the-way, arrival and job-complete notices, estimate and invoice links, payment receipts and payment and card-expiry reminders, a sign-in link for our customer portal when you ask for one, replies to messages you send us, one reply if we miss your call, a request to review a job once it is complete, a renewal notice before a service agreement you hold ends, and a reminder when equipment we service is due for maintenance. We do not send marketing or promotional text messages.

You choose to receive our text messages in one of three ways: by ticking the optional box, which is unchecked until you tick it, when you book online, send us a request through this site or update your settings in our customer portal; by saying yes by phone when our office asks whether we may text you; or by texting START to our text number. We send a text confirming your choice right away, and we send these messages until you tell us to stop.

Message frequency varies. You will only receive messages about your own service with us, as listed above.

Message and data rates may apply.

You can cancel the SMS service at any time. Reply STOP to any message you receive from us and we will stop sending you text messages. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT. We will send one message confirming that you are unsubscribed, and nothing after it. Reply START to resubscribe.

Reply HELP to any of our messages for help, or contact Ironbound Plumbing & Heating at (973) 555-0142 or info@ironboundplumbing.com.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this policy exclude text-messaging originator opt-in data and consent; that information is never shared with, sold to, or rented to any third party.

Consent to receive text messages is not a condition of purchasing any property, goods, or services.

Our full SMS Policy is on its own page of this site.

Payment

Invoices are due on the terms shown on the invoice. We may apply a late fee where the invoice says so. Deposits, where we ask for one, are applied to the final invoice.

Cancellations and rescheduling

You can cancel or reschedule an appointment by contacting us. Tell us as early as you can so we can offer the slot to someone else.

Your responsibilities

Please give us accurate contact and address details, provide safe access to the work area at the agreed time, and tell us about anything on the property that affects the work.

Limitation of liability

To the extent the law allows, our liability arising out of the services is limited to the amount you paid for the job in question. Nothing in these terms limits any liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the State of NJ.

Changes to these terms

If we change these terms we will update the date at the top of this page. This page is publicly available at all times and never requires an account or a login to read.